Privacy Policy

We collect only the information necessary to provide you with our services:

• Personal Information: Name, email address, phone number, and date of birth when you register
• Health Information: Medical history, appointment details, and consultation notes (stored securely and encrypted)
• Service Usage: Information about how you use our platform to improve our services
• Location Data: Only when you request location-based services (with your explicit consent)

We implement industry-leading security measures:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Control: Strict role-based access controls ensure only authorized personnel can access your information
• Secure Infrastructure: Our servers are hosted in secure, certified data centers with 24/7 monitoring
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Staff Training: All staff undergo comprehensive privacy and security training

Your information is used solely to provide and improve our services:

• Deliver healthcare, legal, and support services
• Communicate with you about appointments and services
• Improve our platform and user experience
• Comply with legal obligations and protect safety
• Generate anonymized statistics for program evaluation and funding reports

You have full control over your personal information:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Receive your data in a portable format
• Withdrawal: Withdraw consent for data processing at any time
• Objection: Object to certain types of data processing

We recognize that many of our users face unique safety concerns:

• Your identity and participation in our programs are kept strictly confidential
• No personally identifiable information is shared without your explicit written consent
• Medical records are only accessible to your healthcare providers
• We use pseudonyms in all public reporting and documentation
• Special protections are in place for minors and victims of violence

We may share your information only in these limited circumstances:

• With Your Consent: When you explicitly authorize us to share your information
• Healthcare Providers: With healthcare professionals involved in your care
• Legal Requirements: When required by law or to protect safety (e.g., imminent harm situations)
• Service Providers: With trusted partners who help operate our platform (under strict confidentiality agreements)

We retain your personal information only as long as necessary to provide services and comply with legal obligations. Medical records are retained according to Ugandan healthcare regulations. You may request deletion of your account at any time, and we will securely delete your data within 30 days, except where retention is required by law.

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through a prominent notice on our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.